FAQs

About Member Registration
Can I see the actual product?
To deliver products to customers at the lowest possible price, we operate solely as an online store.
If you have any questions about a product, please contact us via the inquiry form, and we will do our best to provide you with available information. Thank you for your understanding.
I want to know more about a product.
Bike Man handles a large number of products, so please inquire via the inquiry form on the product details page.
Can I still purchase products that are out of stock?
Some products may be sold out by the manufacturer and may not be available for purchase.
For information on the next restock, please contact us via the inquiry form.
After ordering, I was notified that the item was out of stock or discontinued.
While we strive to provide our customers with the most up-to-date information, some products may be out of stock or discontinued.
If you are in a hurry, you can check the delivery date in advance using the inquiry form on the product details page, so please make use of it.
When will the product arrive?
We generally aim to ship within 5 business days.
Please check the estimated delivery on the product details page.
Some items may be made-to-order or out of stock with the manufacturer. In such cases, we will contact you separately by email.
The product is different from what I imagined. Can I exchange it?
We apologize, but we do not accept exchanges or returns due to customer preference.
The product was defective, the wrong item was sent, or something was missing...
We sincerely apologize. Please contact us immediately so we can investigate.
We apologize for the inconvenience, but please contact us by email.
I want to change my order details...
We apologize, but after an order is confirmed, it immediately proceeds to shipping preparation.
Please understand that we cannot accept cancellations or changes to orders after they have been placed.
(This includes changes to products, colors, sizes, shipping carriers, shipping addresses, or requests for combined shipping, etc.)
I haven't received any communication after placing my order. No email has arrived.
An automatic email is sent immediately after you place your order.
Please confirm that the email address you registered is correct.
It is possible that the email did not arrive due to domain-specific reception settings or being filtered as spam. Please check.
I want to place an order by phone.
We sincerely apologize, but we do not accept orders by phone. Thank you for your understanding.
Can I combine orders?
We cannot accept changes to order contents after an order has been placed. Please understand.
I am a business. Can I make a wholesale or credit purchase?
Yes, you can.
If you wish to apply for credit payment after registering as a corporate member, please proceed to the "Credit Payment / Invoice Payment Application Form".
I would like to request product painting, processing, or customization.
Since our company only operates as an online store, please contact a local shop for painting, processing, customization, or parts installation.
Can products be shipped by mail service?
Some products are eligible.
Please check "See all shipping methods and fees" on the product details page.
I want to change my payment method.
We sincerely apologize, but payment methods cannot be changed, including forgotten coupon usage.
Can I change the credit card company used for payment?
We cannot change the credit card company you used for payment.
How to use coupons?
Add items to your cart and proceed. A coupon code input field will appear, so please enter your coupon code there and click the "Apply Coupon" button to automatically recalculate the total.
The product price is different from before. Why?
Product prices fluctuate daily.
The price you checked will be the accurate price at that time.